These sample case studies demonstrate the key principles of our approach to commercial issues.
How do you create an online customer experience that exceeds that of a highly personalised face to face consultation?
How do you apply private sector commercial principles to gain savings and efficiencies in the public sector whilst improving service levels?
What to do when you have enjoyed over a decade of consistent growth since forming the business putting you in the sector Top 3 and then that growth suddenly stops?
How do you reward customers with trading terms that better reflect the value they add to your business as multi-channel trading becomes more prevalent?
What to do when you own almost a third of the market but share is slipping away as competitors eat away your business and the recession is biting hard?
Sometimes it is simple and easy to implement actions that have the most profound impact.